The owner Andy is very nice and helpful. We discussed options for gel or acrylic as I have had bad experienced before with other providers and the heat chemical reaction which burnt. He was very easy to talk to and his wife was working along side him as well. I am now 4 weeks after getting a new set and I have no problems, no lifting, nothing. I do a lot of typing for work and heavy lifting between my jobs and they have withstood the beatings I have put them through. If only I could see him regularly as we were only visiting family from the island.