I went to Amy for a full foil (all over color change), and before i made my appointment i had told her what my hair looked like and how i wanted it, she said she could do it so i booked the appointment. i was very disappointed with the end result. My hair color was the same except it had a few highlights, and i had color all over my forehead which she did not remove. she did acknowledged this was not what we talked about, and said "well obviously that didn't work", however i was still charged full price. I do feel like since she did not do even close to what we had talked about, and she is the owner, she should have offered to correct it another day soon or not charge me, or even offer a discount, however she told me if i came back another time she would try something else (which would still cost me full price) and she still charged me full price for this time. I also believe that if she did not feel like she could accomplish what we had talked about then she should have told me and I would have been glad to try and do something else or go somewhere else rather than paying 100$ for something that took 3 hours and didnt change my hair, except it looks like it has a couple highlights and its really dry now (which it was supposed to be an all over color change). I must say she was very sweet and I really liked her, but the hair color was nothing like I had asked, which is why i felt i needed to write a review.