We’ve been a few times and mostly good experiences with our 3 year old. But the most recent time was disappointing. Yes, my son was in a bad mood and did not want to get his haircut. But instead of trying to help, the stylist kept saying “listen to your mom†and told me to just hold him while she did the cut and kept mentioning they had other clients coming in soon so we Didn’t have a lot of time . I’m not going to hold him down for 15 minutes while he’s having a tantrum and attempt to cut his hair at the same time. They ended up making us pay anyways, since we called ahead for an pointment. 30 bucks. I understand my kid was being difficult, but they advertise as family friendly and that’s not the feeling we got from them.