If I could give a 0 I would. I went I. For a trim and the stylist pulled ALL of my hair on top of my head and cut off 7-10 inches. It looks like a 5 year old took scissors to my head. The owner, Joe offered me free haircuts until I am happy, which will be another 10 years. I’ve had to buy wigs, so I can leave my house. 15 years of growing my hair gone in 4 minutes. I kept telling “NO! Don’t cut, she didn’t care, cut it all off. I’m single and unemployed and I will be 65 before my hair is back to how it was before I entered this salon. I used to be pretty, and maybe the older Asian hair butcher was jealous. Racism and jealousy exists. Especially at Studio 9.