I will never go back to this place. I had a 2 pm appointment for a haircut both for myself and my son. When we walked in, she said just a second as she decided to take on a customer despite us arriving for our scheduled appointment. At 2:22 pm, I got frustrated and decided to walk out of the establishment. Guess, what. Ann just lost 3 lifelong customers and we'll never deal with this business again. You have to learn how to treat your customers with more respect by honouring their appointments. This is not the first time that's happened. She did it previously with my son's appointment. She made my wife and my son wait for 30 minutes. I normally don't write review but I felt strongly I had to do it in this case so others become aware.