When I showed up for my appointment on Sept 22 I was serviced by Selena. I told her a bit about my hair and what I wanted. Although I booked an appointment for blowout with volume and wash, I asked her if she had time for a quick trim to clean up my ends(no length cut). She was was happy to do it, which was great. She quickly noticed my previous haircut wasn’t the best, and offered to give me some shape with the “trim” at no extra cost. At this point I noticed during our chats she was making weird comments about my hair being “too coily” and “tough” for reference my hair is roughly 2C -3A. After the wash, she started blowing drying my hair but first she sectioned the front pieces and said “I am going to start the from the front so your hair doesn’t get frizzy”. I’ve never had a stylist blow dry my hair from the front to back. I noticed she was blow drying my hair FLAT and doing curls on my ends that i did not ask for. I politely asked her if she could please give me some volume and