After three "colorist" highlights--one at Aveeda and one in O-Way, my hair was bleached out and Dora saved my life by suggesting the correct color highlights for my complexion and eyes and corrected the blotched color. Dora takes her time to assess what might be best for your personal situation and the products are natural---I had no allergic problems which often happens with cheap chemical products. Sandra cut my hair to a new bob length and it took 20 years off my life. I am 77 so I have experienced many salons. This one is unassuming with no glitz and atmosphere is family-like. I thank the good Lord for finding this salon. MUCHAS GRACIAS A TODAS