I booked over 4 weeks in advance for a cut and colour with Donna; 48 hours before my appointment, it was cancelled.  I was offered no alternative appointment.  After three further phone calls and talking to the manager, I was offered a cut with Sarah, but not a colour. I asked Sarah to follow the previous cut.  She didn't and my hair lost all its curls.  I found another hairdresser 2 weeks later to shorten the layers and the curl improved.  I asked Sarah for a product recommendation.  It was expensive and I tried it but it didn't work with my hair.  I emailed the salon twice asking for my money back and did not answer my emails.