I have been going to Imagine Salon and Spa for many years now. I was always so happy with my esthetic services…. up until about 2 years ago it has slowly declined. I’ve had waxing and have been burnt, microdermabrasion where I was left with red irritated skin, (and it wasn’t my first time having any of these services done) pedicures that left a bleeding toenail and gel polish that chipped after 3 days. The front desk service has sadly declined as well…. Messed up appts, forgotten to make appts, not letting the stylist know I am there for my appointment, and generally not following through on ‘promised’ emails or phone calls. I absolutely love this salon for my hair services as Ian is the consummate professional, and leaves me feeling so pampered, happy, and special everytime I see him. I am sad to write this review…. I can only think that perhaps the estheticians are overbooked and are rushing… not giving the quality of service they once did. 😞