I called on April 10th 2022 to book a message I purchased with Joseph Coiffures. They told me that my gift certificate was no longer valid at this location!? They told me because I purchase this at Rideau Center and the location no longer existed, they didn’t accept this gift certificate. But they have the same name!? And, the certificate has no expiry date… I asked to speak to a manager and then the receptionist Cathy came back to tell me the supervisor said I could go to the salon Farnandino in Rideau Center and they would honour my gift certificate. I emailed Fernandino and they responded they don’t take another company’s gift certificates. I strongly believe Joseph isn’t an ethical salon nor do they care about their customers. They are basically telling me that I spent money on a certificate to put it in the trash. It was never addressed that the certificate was location purchased only and as far as I can remember, it was expressed that I was able to use it at any location. The management of this company is a fraud.