I been going to Vidal Sassoon for almost 2 years. At first they treated me right and given me the best haircut ever. But lately I notice their customer service detroited tremendously. The phone receptionist twice mixed up my appointments and most of all she was rude often. One time they messed up my hair and I wanted the correction. This request was not welcomed at first by them. I had to repeatedly insist for it before they finally agree for the correction. They charge premium price $120 + Tip for such a 2nd class service. Now the MOST important thing, I feel disrespected by them. Even thou you pay high price for your haircut but they judge you based on your financial status and ethnicity. During my haircutS over the years, the stylist asked personal questions (work situations/income, marriage, and other personal details) and based on those collected information they analyze and treat you lesser than someone wealthy. Being a member of visible minority I feel embarrassed at their salon