It was the first time going to this salon. I was a bit disappointed with the results. The price doesn't reflect the quality. Usually salons ask questions such as: 1. How do you usually style your hair? 2. Do you straighten or tie your hair? This was not asked. I had both a hair coloring and cut completed. Since my hair was very long. They decided to cut it first before coloring it. I did want it to be shorter. I provided the length of what I wanted and I mentioned I wanted layers. The hairstylist cuts my hair but cuts too much off from the back. At that point I was stuck with the length. She should have gone slower in increments. I have been to many hair stylists and they usually go slower and start at the front. They usually ask if you like the length before chopping more. Since she went super short I am unable to tie my hair or even style it in a messy bun, which is what I like to do. She had straightened my hair probably because she knew it was short.