Another over-priced, snotty hair salon in the Arts District with bad customer service. I cancelled twice: Once my car wouldn't start. Second, I got a COVID pos test and cancelled to protect the salon staff. I was treated like a jerk, not given an opportunity to reschedule, and told someone would call me back to let me know their policy about COVID and whether I should come in or not. Instead, they sent a receipt for half the price of the haircut I didn't receive and no phone call. Not cool. It's not so much the money, it's the attitude and the disrespect. This would have been my third time visiting this place, but being a repeat customer means nothing to them. Times are tough enough without people treating each-other this way. I've been in the Arts District long enough to know the places that don't treat their customers well don't last long. I can go get an overpriced and mediocre haircut somewhere else. A little sympathy would have gone a long way.