Nova Arts Salon

Nova Arts Salon

1.0 1 review
787 S Alameda St #Suite 160, Los Angeles, California, 90021, United States
(323) 244-4277 www.novaartssalon.com

Sep 15, 2022

Bad Customer Service

Another over-priced, snotty hair salon in the Arts District with bad customer service. I cancelled twice: Once my car wouldn't start. Second, I got a COVID pos test and cancelled to protect the salon staff. I was treated like a jerk, not given an opportunity to reschedule, and told someone would call me back to let me know their policy about COVID and whether I should come in or not. Instead, they sent a receipt for half the price of the haircut I didn't receive and no phone call. Not cool. It's not so much the money, it's the attitude and the disrespect. This would have been my third time visiting this place, but being a repeat customer means nothing to them. Times are tough enough without people treating each-other this way. I've been in the Arts District long enough to know the places that don't treat their customers well don't last long. I can go get an overpriced and mediocre haircut somewhere else. A little sympathy would have gone a long way.

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ashley boyles
Apr 8, 2022
Booked an appointment for a haircut. Seeing as this is a “higher end “ salon and I’ve been waiting to cut my hair since Covid began, I figured I shouldn’t worry too much. Personally for me I don’t usually let other people cut my hair due to the fact that most of the time they don’t listen and I end up leaving unhappy and having shelled out money not ever wanting to return. The staff was super friendly ( although the woman at the front desk was quite arrogant) the chick that cut my hair was an absolute doll. She was talking a lot but not really listening to what I wanted. (Shaggy /wolf cut) Only thing I would say is that they don’t have any creative energy. It’s all pretty blasé and uniform between the group. I left happy (because I’m not one to argue over a simple cut) but was unhappy with the results. It was extremely overpriced even for LA and she literally only thinned my hair out. I wanted a *new* look ( meaning style, part, cut, etc.) and left looking the same literally . If you look through the online photos it’s not a surprise seeing that all of the photos (hair wise) look exactly the same. This is why I don’t trust people with my hair. People in general don’t care as long as they themselves are getting paid.

Laura Marie
Sep 14, 2022
Wish I had read the negative reviews and saved my time and money because they’re 100% accurate. I made an appointment for color correction. I drove 2 hours and was SO excited to try this specific stylists based on recommendation from the salon and her awesome IG pics. She seems knowledgeable and from what I saw in salon and on her page - she CAN do amazing hair. However, I'm leaving less than 5 stars due to how I was treated. Upon arrival the stylist immediately said she would be making me wait 10-15 min so why don't I "go out and get a coffee." No hello, nice to meet you just.... "Sooo...Ill be making you wait." OK, no big deal, not everyone is congenial I thought. When I returned within 10 min, I ended up waiting even longer than predicted and in fact she was 40 min late for my appointment. I did have somewhere to be after and was totally willing to adjust my plan but when I asked for an update on timing I was met with a sort of annoyance as she perceived I was trying to "rush her". All I wanted was some communication so I can make needed adjustments to my schedule and inform my friends of my change in timing as I was told on the phone to budget 4 hours not 6.5-7 hours for the service. In fact, I just felt I was an imposition to her the entire time I was there especially when she said she could have made more money scheduling someone else since she concluded she wasn't able to bleach my hair. Also, despite being there for 5 hours I was never offered anything, not even a sip of water despite seeing every other client being offered coffee, tea, and water upon arrival. I had to ask her assistant for water. i got ONE small cup of water. I was dying of thirst. She did her best to color correct so really nothing bad to say about her skill level. I did expect a little more based upon her IG but I guess she isn't a magician and didn't have a good foundation to work from so can't fault her on how much I HATE my look however, I do wish there was more care taken for a new client that drove 2 hours and was looking for some TLC. Instead I was treated pretty sloppily - water allowed to drip down my back so I was sitting in soaking wet drape for most of the appointment, no refreshment offered, hair color slapped on and flying all over, and the blow out and styling of my hair was also pretty amateur - left with a lot of frizz (could you afford some product and a decent hair dryer???), then rushed out without any aftercare instructions provided (I was told to message her but I received no reply after two attempts). Overall just not a good experience. I saw others being treated much differently with a lot of attention to ensure a good look so I'm not sure why I was minimized. She isn't cheap to say the least and I left feeling like I spent

Jessica F
Jun 13, 2022
Been coming to this salon for years and I have had wonderful experiences with many stylists. However, I'm concerned by the leadership's exploitation of its employees. I can't in good conscience contribute to a salon like that. I hope all the talent here knows their worth!

Carol Song
Dec 21, 2021
Initially I wanted to book my cut & color with different people (higher level artists) but due to my schedule, I went with Camilla for color and Katherine for cut and I'm so glad that I did. For several years I've been only getting my roots retouched to my natural hair color so I was nervous about doing a blonde balayage but Camilla did a fantastic job! Two months later I decided to take advantage of my lighter hair and do something bold so I went pink. The best coloring job I've ever gotten! As for Katherine's haircut, she really took her time cutting away my dead ends and gave me a beautiful haircut with easy-to-maintain fringe. The first pic is when I just got it cut and the second pic is a two-month old hair cut with new color. The haircut is growing out so nicely I even got asked yesterday if I had gotten another haircut. So happy to find my new go-to hair artists! The salon itself is clean and beautiful with eco-friendly products. Parking is a breeze.

Cynthia Stewart
Nov 18, 2020
This girl was the sweetest! She made me feel welcome, comfortable, and was easy to talk to through the entire haircut. I loved the whole atmosphere of the salon. Everyone is so nice and welcoming. I will definitely be coming back the next time I need my hair done. Thank you very much and have a great day ahead.

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