Rating: 1 - Apr 10, 2023

Anxiety-ridden Salon Experience

ghter received services for her “wedding hair” for $2100 at The Yacht Club salon by Kathryn, stylist. My daughter’s own hair & extensions are unevenly cut, both cut shorter than my daughter asked for, & are multiple colors after the stylist tried to color the extensions with what looks like bleach spots, definitely not the platinum blonde with dark roots she requested. The owner refuses to refund my daughter anything, backs up the stylist’s version, & insists that my daughter come in to have her hair looked at & to have it fixed. My daughter is beyond upset & she doesn’t trust the salon now! What happened to “the customer is always right”? Has anyone else had this experience there?
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