6 years ago I ordered hair from the flawless illusion website and it took an act of God to get the product, it was a great product however there is absolutely no customer service. I ordered 4 months ago and have not heard one word and can't get anyone to email me or call me or to get a tracking number. I have sent at least seven emails trying to find out where my product is what I can do to help the process, now I'm out 300 bucks and I have to go through my bank so I can get my money back. Where I'm from character and ethics mean something but I find nothing of this in this company and if Kellon Derryk is going to put his name behind a product he should probably manage his company and make sure people are doing their job