Not sure what is going on with The Drybar Louisville but the service is certainly lacking. I have gone there for years but the last two visits have not been good. Both stylist scrimped on shampoo so my hair wasn’t really clean either time. Normally they want to use way more products than I prefer when styling my hair but the last two times the stylists hardly used any products. Neither stylists had previously done my hair so they didn’t know my preference. It leads me to think that they have been directed to use less products. Both stylists weren’t good at using a round brush so with barely any product it was not a good job. I was so disappointed In the past the shop was very busy no matter what time was appointment was scheduled. The last two times I was there there were only a few customers there. The price has increased and the tip percentage starts at 25% unless you do a custom tip. So it cost more for a subpar job. Will be looking at other options.