I asked for my hair to be lighter, but Steve decided that he would first bleach then dye my hair even darker than it was before the appointment. When I asked why it was the opposite of what I wanted, he was evasive, and insisted that it’ll wash out lighter with shampooing. Well, 10 shampoos later, it’s still darker than how my hair was before coming to this salon (see pic). Basically, he damaged my hair for no reason. Without ever admitting he made a mistake, Steve then offered me to sign an Non-Disclosure Agreement in order to get my money back! They had an NDA ready on hand so I can only imagine how much they screw up. They were so rude to me for no reason, I was almost crying. I actually refused to sign the NDA and forfeited my money so that I can warn others. If you go on google you will actually see the owner Steve replying with all kinds of mean and untrue things like that my hair was orange or difficult to work with. Girls, go to a hair salon that supports and respects you!