came in for a bleaching to match my roots with my ends. After two bleached, two dyes and THREE tones (the manager lori came to try and “fix “ the mistake the first woman made) I ended up with beige, silver, and gray hair. They then told me it would fade away and turn into the color I wanted. I was doubtful but accepted that and figured I would give it a try. It was faded into a worse beige color and I had called. They told me to come in and see what they could do. I came in today, the manager LORI told me she could do some foils and try to “break up the color and blend it better” to which I asked if it would be blonde or silver still and she just kept telling me it would be beautiful but not what I asked for. So then after her getting condescending with me (in front of other customers mind you) I said well I would like my money back so that I can buy products to try and fix this myself (I USUALLy bleach my own hair). Then she looked at me like I was stupid and rudely announced that she