JCP Salon

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1.0 1 review

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700 Maine Mall Rd, South Portland, Maine, 04106, United States

(207) 775-3911 stores.jcpenney.com/me/southportland/salon-southportland-me-2091.html

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Reviews

Aspyn Bailey

May 22, 2021

Awful Service, 0/10

came in for a bleaching to match my roots with my ends. After two bleached, two dyes and THREE tones (the manager lori came to try and “fix “ the mistake the first woman made) I ended up with beige, silver, and gray hair. They then told me it would fade away and turn into the color I wanted. I was doubtful but accepted that and figured I would give it a try. It was faded into a worse beige color and I had called. They told me to come in and see what they could do. I came in today, the manager LORI told me she could do some foils and try to “break up the color and blend it better” to which I asked if it would be blonde or silver still and she just kept telling me it would be beautiful but not what I asked for. So then after her getting condescending with me (in front of other customers mind you) I said well I would like my money back so that I can buy products to try and fix this myself (I USUALLy bleach my own hair). Then she looked at me like I was stupid and rudely announced that she

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Aaron H

Nov 23, 2021

Courtney did a great job and I would highly recommend her. Everyone else there was nice as well.

Sara Ellison

Dec 28, 2020

I went to this salon for a hair color, highlight, hair cut, and eyebrow wax. When I arrived, my stylist explained she was overbooked. She stated that my appointment should of been a three hour block of time. But the manager only allowed two hours and that she could only do a few highlights. Then she stated she did not have time for the eyebrow wax and I would need to come back another day. Excuse me, I am 45 minutes away. I ended up going to another salon immediately after to get my eyebrows waxed. Then my stylist never cut my bangs. I could feel her pain, because she was rushing. I know this stylist is very talented, because I followed her from another salon to JCP and never been unsatisfied. But in this case, I think the salon and management is very unprofessional. I will not be going back to this place.

Paul Darling

Sep 9, 2021

A bunch of pretentious people working there.

Dan Bourque

Dec 15, 2019

Wanted to try a new place out and I work at the mall. I figured it would be convenient. I asked for a barber that could do a skin fade and a little bit to play with on top. The ladies working insisted I would be fine even though after she said "this isn't a barbershop." The experience was strange. There was a lack of tools and I was passed from person to person. The lady who cut my hair had an injured thumb and I quote "shouldn't be cutting hair." Her words not mine. I told them 1.5 for the length on the sides and they didn't have it. They thought I didn't know what I wanted and tried to get me to agree to a different cut. The conversation was uncomfortable. Apparently there were employees on heroine and employees that steal. At least that's what I over heard them saying RIGHT NEXT TO ME. I simply said I didn't like the cut and she added insult to injury. Told me "that's what you asked for" which is not true. I say the same thing everytime and no other shops have had an issue. She told me it was a nice cut as if my opinion didn't matter. She then proceeded to tell me how to properly ask for a haircut and kept making excuses. I wasn't even complaining or trying to get a free cut. I was simply stating my opinion. She was very rude. Bad customer service. At least she gave me a free cut.

Jenny Leo

Feb 13, 2020

Charged me and extra $45 to style my hair when Robin didn’t even style my hair! I questioned it and explained that my hair hadn’t been styled ( no product put in it, didn’t curl it, etc.) and they said it’s because it was blow dryed. (The receptionist was very curt and acted like she could care less if I returned.)I got a partial highlight and blowing drying my hair is part of the process. I was a loyal customer who had been going there for years and never got charged and extra $45 because they blow dryed my hair after a highlight. If they are going to start charging extra it would have been nice for them to have told me ahead of time. Since then I’ve found another hair stylist that doesn’t over charge and does a great job. She will even actually style my hair after a highlight and not charge me extra. My suggestion would be to take your money to a salon that will charge you for what they do to your hair. Not just claim what they have done to your hair.