Then tones it.. again. FIVE and a half hours later and I look like a skunk. I was in shock. And to kick me while I was down they charged me $98 for a "face frame" when I went in asking for a balayage!! My hair is literally FRIED. Not only did Kitzia have ZERO idea or skill.. she was so lazy, she kept having her co-workers step in to wash my hair and tone it, in which one of them said "Sorry I'm new and still learning". Yeah. Oh, and while I was there another lady was pissed that another girl ruined her hair too!! It gets better! I call management who asks me to send some photos and that they would call me back the next day. Four pm the next day, no call.. I email again.. 10 minutes later I get a call from probably the most unprofessional "owner" (I think her name was Lori) that I have ever had to talk to. NOT ONCE does she apologize or say sorry this happened to my hair. She offers me a "partial refund" and to come back in. I literally tell her, hell no!