If I could leave 0 stars I would in a heart beat. To say that I am incredibly upset is an understatement. I called ahead after reading multiple peoples good reviews to make sure that they were ok with cutting a 1 1/2 year olds hair. I then arrive after being told they are only doing walk ins, which was fine. We then waited for 2 1/2 hours with a toddler which was again fine since this was going to be his first hair cut. When it was finally my sons turn to have his hair cut, I get informed that they won't give me an opinion on how we should cut my sons hair based on the texture and length of his hair, that actually cutting his hair would take to much time but they could just buzz it off, after we explained that we essentially just want the length cleaned up and it styled. To say that I was pissed is beyond an understatement after being told that after waiting that long they dont want to take the time to cut my sons hair and didnt have the decency to tell me this before i waited that long. Absolutly ridiculous.