My stylist was Kelly Boehmer. After my 7/15/22 appt for an all over color lift and cut and my daughter’s long layer cut with face framing, we left wondering what had just happened… I had a brass ring where my smudge root once lived and the entire back of my head was yellow, orange and copper and a neck trim with dull clippers that scratched my neck. Not one blade of hair and was cut. My daughter left with a non-layered, blunt cut. After the first process, my hair was completely yellow. She then continued to place multiple other products on my hair causing extreme dryness as well scalp sensitivity. Still not resulting in the requested color. After giving my head and hair 24 hours to rest, I found another loft owner that I contacted and she saw me and my daughter on Sunday 7/17/22. After 5 hours in her chair for a color correction, I requested a refund to which Kelly refused then proceeded to tell the current stylist that my daughter and I lied about the ordeal.