Salon Lofts St Charles

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2010 1st Capitol Dr, Saint Charles, Missouri, 63301, United States

(636) 757-5430 salonlofts.com/salons/st_charles

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Reviews

Angela V

Jul 17, 2022

Awful experience

My stylist was Kelly Boehmer. After my 7/15/22 appt for an all over color lift and cut and my daughter’s long layer cut with face framing, we left wondering what had just happened… I had a brass ring where my smudge root once lived and the entire back of my head was yellow, orange and copper and a neck trim with dull clippers that scratched my neck. Not one blade of hair and was cut. My daughter left with a non-layered, blunt cut. After the first process, my hair was completely yellow. She then continued to place multiple other products on my hair causing extreme dryness as well scalp sensitivity. Still not resulting in the requested color. After giving my head and hair 24 hours to rest, I found another loft owner that I contacted and she saw me and my daughter on Sunday 7/17/22. After 5 hours in her chair for a color correction, I requested a refund to which Kelly refused then proceeded to tell the current stylist that my daughter and I lied about the ordeal.

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Angela VanDoren

Jul 17, 2022

My stylist was Kelly B. I saw her twice hoping to find a forever hair keeper. After my appointment 7/15/22 for an all over color lift and cut and my daughter’s long layer cut with face framing, we left wondering what had just happened… I had a brass ring where my smudge root once lived and the entire back of my head was yellow, orange, white and copper and a neck trim with dull clippers that scratched my neck. Not one blade of hair and was cut. My daughter left with an non-layered, blunt cut. After the first process, my hair was completely yellow. She asked me “do you want me to tone?” I’m not a fan of tricolored hair, so of course I said yes. She then continued to place multiple other products on my hair causing extreme dryness as well scalp sensitivity. Still not resulting in the requested color and told “keep using the purple shampoo, it’ll lift”. After giving my head and hair 24 hours to rest I found another loft owner that I contacted who saw me and my daughter on Sunday 7/17/22. After 5 hours in her chair for a color correction and trying to salvage what hair I had left, we still had to cut it as the previous color wouldn’t lift and my hair was irreversibly damaged. I contacted Kelly for a refund. Of which she declined stating that “it was my choice to see someone else” to correct her mess up and threatened to contact her attorney if her name was slandered in a bad review. This is my personal experience. I would just strongly urge anybody considering her services to proceed with caution.

Misty Schneider

Mar 4, 2022

Booked with stylist Mallory and she did a great job. I am very picky about my hair and she nailed it. She was also easy to talk to and super sweet. I love each stylist is in a separate room. Great set-up.