So after getting a great Bob Haircut a few weeks ago at the Salon I booked a " Model" appointment for color, at 9 AM. The snow came as did the ice and slush. I fell on the sidewalks rushing to the Subway. The trains were delayed, so the trip took exactly 46 minutes. I e mailed Jade, and told her I was on the way. She replied, SEE YOU SOON. Arrived at the Salon and was SENT AWAY by the pretentious Receptionist who said she ALSO had a nightmare getting in to work. . Jade, the Colorist was told I could not be her model today since I arrived at 9:28.She e mailed me saying she had NO model for the class. I had planned a THREE hour appointment for this - but had to turn around and go uptown. VERY disappointed and VERY unprofessional. As a social worker, I NEVER turn away my clients even when they are late.