My hair was butchered. Apparently blow & style isn't included in the $45 charge and I have naturally wavy hair so it wasn't obvious how bad the cut was until I styled it at home. I cried. To add insult to injury, the salon's regional manager has not returned any of my many calls to discuss a refund. The manager at Perfect Look told me it's not their policy to give refunds and I find that just appalling given the horrible service I received. I even tipped the stylist so I'm out a total of $65! It cost me $75 to get it recut properly (that included a blow & style, btw) and it took my new stylist over an hour to fix it. If they did this to me, they could do it to you. Take your business to an actual hair stylist and bypass this butcher shop altogether. You'll thank me, I promise.