I met Katina for a consultation and found her to be engaging and knowledgeable. It was suggested that I think through the options and call her or text with questions and/or go to the website to schedule a service. She referenced a deadline later that day if I wanted to move forward. I left and realized I had several questions that I needed her to address so I reached out to her every way I could think of over several days (texting two different phone lines, calling more than a dozen times over the weekend, and leaving at least one message, as well as sending an email). She suggested I call her so I assumed at some point she would answer or at least respond. The challenge with trying to support small black businesses is this lack of professionalism. I'm sure Katina is a consummate tradesperson but running a business is more than that. It is disappointing that a relationship could not be established and I am out $25. The money is not the issue; incomplete service is.