Another client who will not be coming back. I've been there three times. The first time I asked for low lights and highlights, and I received what I ordered, asked for and paid for. The next two trips, although I asked for lowlights and highlights, I got a full head of color with a few highlights. This last time, last week, they ruined my hair, the cut is horrible, there are maybe two highlights and a head full of dark brown hair when I am typically blonde. Why do they have you submit the request of what you want online and then not honor your wishes? For over $200 with tip, you would think they would be more willing to at least fix the hair they messed up, but when I called, I was told they cut put in a few more highlights for another $90!! I am not paying $300 for something they did wrong. I emailed them a few days later and have yet to get a response. It concerns me that they do not seem to care about keeping clients happy.