Zero stars. Terrible greedy spa so don't expect to relax. My wife got a gift certificate for Christmas and just came back in tears. I am not sure what kind of place lets their customer leave this unsatisfied? I am so angry I can not properly express myself. My wife booked a facial and was looking forward to it all week. She left me with our 7 month old daughter and next thing I know she is home early and in tears. ... What kind of a spa is this? She paid for a top tier facial due to the gift certificate (cash for certificate, not a bonus special or something) They overcharged her. They gave her a 30 min facial and she paid for a 70 min and when questioned, they said "sorry, there is nothing we can do" My wife is not one for confrontation, so she left... in tears.... So long story short.. if you are stressed in any way and expect a relaxing spa experience, go steam up your bathroom.. because that will provide you with more peace. Did I mention she has been looking forward to this all week.... I can not stress enough... DO NOT SUPPORT THIS BUSINESS, THEY ARE A BLEMISH TO LONDON.