I wanted a touch up of my current hair style, an asymmetrical bob. When I went in, the guy washed my hair, but he decided I wasn't lowering myself fast enough into the sink and grabbed me by my hair and yanked me into sink. During the haircut, he used a hand razor to take length off the back of my head, and now I have really intense razor burn along the nape of my neck. I won't be going back.