I scheduled an appointment with Monique based on a recommendation from a hair salon. She was very nice in the beginning, just up until the day before my hair appointment when I text her to confirm and obtain the address to the shop (because she never gave me any information, just scheduled the appointment.)
The day before I contacted Monique at 10:59AM to get the details - no response. Naturally, Im concerned that I would not have an appointment the next day - so I began to prepare just in case. The following morning, she replies back to my text and offers to have me come in earlier because a previous appointment cancelled. I schedule my entire day around this appointment change only for her to change it again last minute. Supposedly, this is how she prefers to do business. Not a problem, so I decide to cancel and take my business elsewhere. This is where the problem began.
Monique clearly needs a Xanax and a snack, and two proper meal breaks so she won't have to speak recklessly to a customer spending $200 for services. :). I took screenshots of the conversation to share - this can make it easier for you to form your own opinion on how this person so seriously handles her profession.
And Monique, if you're reading this. I do hope you find a more polite way to speak to people - especially if your business is flourishing so successfully, as one customer wouldn't cause too much conflict in your life.