I had a really young girl that just came out of cosmetology school one month ago color my hair. I showed her a picture of the color I wanted (light brown almost blond) and told her my hair has already been lightened and all I wanted was a light brown. She ended up leaving my hair looking black and claimed the color was about a level seven but it was the light that made it look darker. Once I told her the light had nothing to do with the color looking black she stated some scientific reason why the color look darker even though it technically was a level 7. I told her I was not please with how dark she left it and I wanted it as light as it was when I first came in then she went on to say that she could either do highlights or bleach my hair again and charge me $140 Plus the color she had already put in my hair. I’m nearly 30 years old and have had my hair colored countless times before and have never had this bad of an experience anywhere else. She said she called the manager and that she was the one that had recommended highlights, again ignoring the fact that I wanted was an all over brown color.