I have heard and seen so many great things about this establishment through social media and without hesitation booked to get my hair braided for the holidays. Unfortunately, my experience at this shop is enough to not make me return. I traveled 2 hours from Philadelphia directly to Brookyln to get my hair braided and the way the employees handled me was bad from the start . As a first time client, I unknowingly booked the incorrect style. On the very day of my appointment, I received a phone call about the issue and the woman over the phone had an attitude with me. When I finally made it to the shop, all the employees had attitudes and were clearly talking about me. I was very uncomfortable and wanted to cancel but didn't due to the no refund policy. Since I am being honest, I can say that my hair came out very nice and I tipped the employees who worked on my hair because they worked around their schedule to help resolve the issue of me booking the wrong style.