At the end of the blow dry session my hair was stiff and limp. My hair is kinda thick so I was concerned. Then I asked if she could flat iron it as it looked like I could of done this myself. She agreed, and I was hopeful. She asked me to make my own part in my hair which was strange but whatever. I did, and she starts to flat iron my hair in huge chunks. You need TLC for my hair type as it's transitioning Dana! One must section it in small quantities for better results. Dana goes over the huge chunks like 6 times. An experienced stylist knows to apply flat iron heat no more than 2-3 times over the same area. As a result, my hair looked fried and thirsty as ever! More thirsty than a cactus! In fact, If it had a voice it would of said " I'M THIRSTY AF hydrate me!" I was so disappointed at the end of the flat iron but held in my opinion. Then the irate caucasian elderly women says to Dana "Are you straightening her hair? "Dana says "yes"the elder responds -"I want you to do that to my hair next time" Dana says " you don't need this your hair is easy" I think to myself, well that was offensive and ignorant. At this point I choose not to entertain two ignorant people, and wait this awful experience out. At last, my hair is done, and dry and limp. I decided to go to the bathroom and massage my own serum in my roots. I say take care as in my mind I will never return to this little shop of horror. I was approached by the receptionist whom stated that there was a service fee of an additional $20. What the h**ll? First of all lady tips are based on service and experience. In addition, are you kidding me? After the ratched experience I accrued in this place? I WISH I WOULD PAY ANYTHING EXTRA! here's your tip....., GET YOUR LIFE! and treat your 1st time customers with respect, outstanding service, and be polite.