After reading reviews (some good, some bad), I decided to call and ask questions. The front desk ladies and management were friendly, attentive, and listened to my concerns (severe allergies). Management helped me schedule an appointment for a shampoo, color, cut, and style. Two days later, when I arrived, I was greeted with a smile by the front desk. When I gave my name and appointment time, the front desk ladies assured me provisions were in place to accommodate my allergy needs. My overall experience (from start to finish) was more than I could have hoped for. The staff--from the front desk, to management, to the hired specialists--were professional, courteous, and the level of customer service experienced more than exceeded my expectations. My daughter and I will be back.