I kinda want to give 3-stars and I kinda want to give 5... So, I've been twice and each time I have had a progressively better haircut. So to the point of "can they cut hair?" Yes they can; well. However.. I had somewhat of an odd experience at the payment counter. It seems I got some loose information on my first visit and didn't fully understand that, to get the discount they informed me about, I had to return WITH a card they provided me. It seemed to me that the implication was that, now that I had been and was "in their system" I would get a discounted price moving forward. This was not the case... However, I did refer my dad and it seems when you refer a person, you get a free haircut, which is great! However (again).. This referral was not associated with my account apparently, it was associated with my dad's, which required me letting the counter staff know and them looking it up and THEN I got a free credit. Long story short, their counter process seems clunky, but maybe it was just an off day.
Edit: Updated to 5 stars! Purchased my 6 month membership and never looked back! Really very happy with the decision and the consistency of the experience. And I never would have guessed that I would like The Benchmark as much I do. Really a relaxing experience over all! Initial hiccups aside, I really like this place, the stylists and the overall quality of the experience.