I needed to get my eye brows waxed and my usual spot was booked. I noticed this place didn't have a line so I decided I would try them out. BIG MISTAKE. Their manager did my eyebrows and she seemed to be rushing because she had gone over her shift (from what I understood since she wouldn't stop gossiping with another worker while waxing my eyebrows). Long story short, she BUTCHERED my eyebrows; She did not listen to what I had asked for and instead thinned them and basically waxed almost half the length off of each brow. She laughed at me when I complained and proceeded to laughingly mock me to other customers (complete strangers) and said that I was wrong and that my eyebrows were fine. She did not want to grant me a refund and wasted about 45 minutes before she gave the refund. She wouldn't give back my receipt. Just save yourself the headache!