Kosmos Salon and Spa

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4.4 Google Review

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500 US-51 #W, Ridgeland, Mississippi, 39157, United States

(601) 853-0073 www.kosmossalonandspa.com

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Google Reviews

Mark Nicholson

Feb 16, 2019

Best haircut I've ever had.

Kamarathebest 41

Aug 4, 2018

Lizaâ€™s relaxation massage was wonderful!!!

Annie McIlwain

Apr 11, 2014

I was excited to get a manicure from Kosmos because of all the great reviews that I read. I scheduled two back-to-back appointments for my friend and me. I told the lady on the phone that I would like the first appointment to be for 1:30PM. She got the time wrong twice as 1PM, and I corrected her twice and told her 1:30PM. Needless to say, I thought all was well with my appointment time because SURELY she listened to me the second time I corrected her. My friend and I arrived at Kosmos a little before 1:30PM for our manicures and were PROMPTLY turned away because we were "late". I explained to the lady at the desk that it must have been put in the computer wrong and also explained the mix-up that happened on the phone. I didn't even get an "I'm sorry for the mix-up" or anything. Instead, the icy front-desk lady told me that I was wrong and that they were at no fault. What happened to the customer being right? What happened to apologizing for mix-ups with scheduling? An apology (even without a manicure) would have gone a long way for me, and I would have likely given Kosmos another try. However, I guess my money is not worth as much as other people's money to Kosmos. This all to say, I will not be going back. Hospitality means a lot to me -- hopefully it will begin to mean more to Kosmos.