If you have natural hair STAY FAR AWAY! I normally do my natural hair myself but I was in need of a trim and a break to be honest. I'll try to make this as brief as possible. First, after my wash I was placed under the dryer for a deep conditioning treatment without a plastic cap (to retain the moisture). Then, I repeatedly asked the stylist to use medium heat setting instead of the hot as hell setting it was apparently on to blow dry my hair and she totally disregarded my request even after I notified her (as if she didn't know) that it smelled as if my hair was burning and further explaining to her that I do not need my natural hair to be bone straight. My hair is a little past my shoulders even after the "healthy" trim I received, but I'll probably need to do a big chop due to heat damage. I should've just left after the deep conditioning debacle. I'm mad I didn't read these shameful reviews before hand. Looks like I'm not the only natural to have had this terrible experience smh