Ulta Beauty

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4.1 Google Review

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Syracuse, New York, 13204, United States

(315) 476-1237 www.ulta.com/stores/syracuse-ny-1014

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Google Reviews

Olivia V

May 30, 2019

I came in the first week of May. I went in for a color and haircut. The girl I had was sweet but very apparently inexperienced. It took nearly 40 minutes just to decide how she was going to color my hair because she was waiting on a more experienced salon stylist to help advise. The color came out okay but she ruined my hair with the cut. I have 2 layers of hair now, both of which are uneven and choppy. The top layer isn’t even long enough to keep in a pony tail. The appointment began at 1200 and I didn’t leave until 430 that afternoon. I tried to remain positive but the look of horror from both another hairdresser and client across the table while she was finishing my hair kind of said it all. The last experience I had with Ulta was fantastic but $350 for color and cut for this wasn’t worth it. I haven’t had this bad of a haircut since high school. Unfortunately, I will not be returning to this salon for anything but beauty products. Customer service wasn’t great either. While waiting in the checkout line, I heard two separate encounters with who I assume was the floor manager about how some of the sales associates were outright rude or just unhelpful.

Matthew Starr

May 25, 2019

My daughter loves this store. The employees are very friendly and very helpful. They helped her find the correct color that she was looking for.

Jamie Taylor Desimone

Mar 26, 2019

I have tried some of there cosmetic lines which are good. I hope in the future they may hire employees to apply makeovers to try out products and to help match colors to our skin tone for us.