Anne Marie did a brilliant job transitioning me from a reddish, tawny brown with highlights that had gone brassy to a far more natural looking ash brown with silver and white highlights. No easy task -- my hair is salt and pepper, maybe about 30% white. But she painstakingly drew the white roots out to the ends, matching those highlights to the three months of growth I had. The overall effect is softer than what I had before; rather than aging me, it complements my cooler skin tones and blue eyes. In addition, Anne Marie gave me some tips for styling that I can't wait to apply.
I should also mention that everyone in the salon was professional and courteous, and also warm and friendly. They all seemed to know that I was there to transition to gray(ish), and everyone seemed excited for me and eager to see the results. It was nice to get that kind of bolstering as I ventured into a pretty big transformation.