Update 3/30- owner called this morning, and was extremely apologetic about the situation and heard me.
But every time owner calls to clients and staff does not care about brand image, staff also should be accountable for the client experience. To implement this, Owner should introduce a feedback form that should be discreet and only owner can read service experience. In addition, salon should provide a voucher so that disgruntled clients atleast would come in to use the voucher and salon can utilize this opportunity to retain those clients and improve brand image.
Original review - 3/29
I have to give one star because there is no less available. Extremely unprofessional staff. I came in for hair color consultation, some weeks ago with Amber. But during my consultation I didn’t felt comfortable with some of her comments, but I ignored those and confirmed the appointment for hair color.As soon as I walked downstairs I had a question to ask and I went upstairs. She refused to answer my query even for a minute- right after appointment was booked. I was not convinced thereafter and then I cancelled my appointment. I found another stylist Merissa and contacted her via instagram.
She confirmed consultation for 3/29 @5:30 for which I have saved chat as well so that they cannot refuse, I just wanted to confirm once again if she is in salon so I called at salon. I was surprised when desk person told me that she can’t take me because she took someone else and there is no appointment for me. Just to make sure I visit the appointment , I didnot go anywhere on my weekend and because of her I had to cancel many other things. Not just that, the staff is arrogant enough to not to apologize as if it’s only one salon in the whole city. I asked them to have my call forward to the owner which they refused because the staff thinks that they are owner and can decide whatever they want.on behalf of owner. Both times I felt the smell of racism. Now, to secure their time they have the card details so that if client doesnot show up they deduct money from card. In my situation, they refused my appointment at the last minute, will they pay me for my time????