I NEEDED A TRIM, NOT AN EFFING CUT! She did good at first. I told her I wanted to keep the length and grow it out. Told her I wanted an A line but it hardly looks like an A line. She kept cutting and cutting. So much for the seven months it took to get past my shoulders. SHE CUT OFF TWO INCHES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I no longer am able to have a high ponytail (which I did expect). Not only that but there is a piece of hair that is not held in my pony tail. It looks stupid and I will have to use a bobby pin for that strand of hair every time almost. My hair is short to begin with. It's barely shoulder length now. My mom was DEVASTATED at how much length she took off! I am too of course. I told my mom I might as well go shorter, that is how much she took. It does feel lighter, which is nice. Like I said though, I wanted to keep the length. Would have been better off if my boyfriend bought sheers. I know he would have TRIMMED less! It's sad when you know your boyfriend would have done a better job than a "professional" salon.