My mother and I arrived at the salon early, she had booked an appointment a week in advance, and I was hoping there would be space for a walk in for myself; as I approached the desk I noticed three stylists sitting in their chairs not busy with any clients, a lady approached us and my mom told her she had an appointment booked at 11:30 am and the woman said there was no appointment booked for her, then one of the the three stylists sitting there doing nothing added that her name was erased from the appointment book and that someone else was put in her spot, they didn't make us aware of this prior to our arrival. My mom was very disappointed as she had taken time off work to make it to the appointment, we also live out of town so we wasted our gas getting there, after they made us aware of this ridiculous situation they didn't even apologize or show any concern for our mistreatment or offer to fix their mistake.. We will never be returning or booking another appointment just for it to be replaced for another person. Also they said there was no time for a walk in but yet there was three stylists sitting there socializing and not doing their job or making an effort to accommodate us. I would stay far away from this salon, their priorities are obviously not to make their customers happy. Awful place, awful employees.