Unbelievable.
Not staffed at 6:30pm. Leaving a female traveler on the street with her suitcase, stranded, in the dark, in the snow, alone. (She was supposed to get an email with a lockbox number but she did not.)
After-hours number not answered despite repeated calls and texts.
From Vancouver, I (husband) started calling around until I found a working phone number. Lady didn't know much but offered probable combinations to the lockboxes containing the keys. Can't tell us what room she is in though.
Owner should consider that hotels provide not only comfort but security.
EDIT seems that booking staff forgot to email the lockbox code that gets you access to your room, and the person covering the after hours number was indisposed for unfortunate personal reasons.
Mistakes happen and bad luck happens, and unfortunately in this case they both happened at once.
Due to being locked and unstaffed at normal check-in times, recommend that management implement a second after-hours support number.
