Trade Secrets | Stone Road Mall - Guelph, ON

Trade Secrets | Stone Road Mall

Claim Salon

3.8 Google Review

Direction Bookmark

435 Stone Rd W, Guelph, Ontario, N1G 2X6, Canada

(519) 829-2620 talk.tradesecrets.ca

Read our guidelines for reviews

Write a Review

Be the first to write a review.

Reload

Google Reviews

Nina S. Kirkegaard

Mar 20, 2019

I always get great service from the girls at Trade Secrets! I go to them for eyebrow threading and upper lip wax. They're always friendly and prices are reasonable. Today I saw Jenny, she was really nice and her service was quick. Painless too. She even gave a massage when she applied the aloe to my skin.

Trevor Collins

Feb 27, 2019

Bad experience. Went to return a sealed and unopened curling iron that was a Christmas present for my wife. Apparently they donâ€™t refund for appliances(curling irons). Really? Thatâ€™s not cool but okay now what? They said either exchange for something else or you can get a gift card. I said a gift card since I donâ€™t know what else my wife might want. The girl said okay, but we donâ€™t have any gift cards. Okay, what? You are a chain store that doesnâ€™t have gift cards? The manager has to order them from head office. We should have more in next Tuesday. Come back then. Okay fine, I come back on the following Wednesday. The girl says sorry the manager didnâ€™t order the gift certificates. We will call you to let you know when they are in. Great, Iâ€™ve wasted my time coming in 2 times now. Not impressed. Finally after a few more weeks I get a call. They are in. So I go in for a 3rd time. But this time I notice one of my kids has knocked the bag with the curling iron on the floor in the car and the box is a bit wet from snow getting in the bag and melting. Not so great. So I bring it in and tell the girl what must have happened. She calls her manager and sends a picture. The manager says we canâ€™t except that. Great, because they didnâ€™t have simple gift card the 2 times before I went in now I have to keep this thing because the box was slightly wet? (Box pictured below after wiping it off). They need to get there act together at this location. Just a very disappointing experience and waste of time.

Krystal Ahmad

Mar 24, 2019

Love work that Jenny did I will for sure be coming to her best work ever! Thank you Jenny!

Meghan Vanderyt

Mar 20, 2019

Had my eyebrows done by Jenny today! They look amazing will definitely go back!

Rachael Marleau

Apr 6, 2018

this has to be my favourite trade secrets location for multiple reasons. There's always an all around good vibe and the employees really contribute to that. The last time I was in it was quite busy but Sam was quick to greet me and offer me assistance while I waited for my brows. She was very helpful in finding the perfect hair product for me (tried it right when I got home and it was amazing). Madison always does the best job with my brows and I always appreciate how gentle she is with my sensitive skin. All around great experience ðŸ‘ŒðŸ»