Deplorable and unprofessional customer service. I had booked an appointment a week in advance for a shampoo and blowout as I was travelling from Toronto to attend a family wedding. I arrived 10 minutes late and was told by a woman at the desk to come back tomorrow as the person (Mary-Ann) who was scheduled to do my hair, was now unavailable. In the meantime, Mary-Ann was standing outside the shop smoking and never acknowledging she had a client inside. I left extremely upset and with very little time to find another salon who would be able to accept a walk in. Having grown up in Orillia, I still have many friends and connections in the area and have spread the word of the horrible treatment I was given here!
Thumbs down. Doesn't deserve one star.