Have had my hair straighten for over 2 years, after googling around and seeing good reviews for this place, I decided to book an appointment with the owner Michael. I was not disappointed, Michael was meticulous and responsive to request. We did a consultation first on what I wanted and what he thought would be best suited as well. After that it took a whopping 3.5hr before my 2" past shoulder hair was complete. Typically I should take no more than 3 hrs, but he did apologize for being over booked by the receptionist. Plus he simply was too detail oriented to let thing slide, he constantly checked on my hair and gave detailed instruction to his co-worker if they were working on my hair. In the end, I am really happy with the result, the hair is smooth and straight and so much more manageable.