I booked a cut and half head of highlights. It took 1 hour and 45 min to do the highlight (med length, fine hair) and by then, I was running late to pick up my kids from school. So I had to walk out with wet hair. I rebooked for a week later to get the cut. I went back for the cut and when I got home, I noticed uneven bangs, one side of my bob was longer than the other, parts at the base of my head were longer than the top layer and there was chunky layers along the top. It looked terrible!
My husband convinced me to try to get it fixed. So I called and spoke with the owner who agreed to fix the cut. This was now my third appointment, using up time on my days off. She did not apologize for the service or bad cut. In fact, she said it was my hair! It was so fine and poker straight that it was easy to see any unevenness and that the previous stylist didn’t give me a bad cut, just didn’t “soften the layering to accommodate for my hair”! Really? I will never go back and would never recommend this salon!!!