I am currently talking to a lawyer and I am so excited to serve papers to this establishment for the destruction of my hair, and emotional distress. I have other hair stylists happily supporting me and will be defending me as they cannot understand the terrible work provided by this place. They have ruined my hair. I recently moved from Toronto and wanted to find a hair stylist closest to me which was the biggest mistake of my life.The hair they do is completely embarrassing
After messing up the first set of highlights done by Fro, I had specifically told them "do not touch my hair unless you could fix it" and after the owner, Carmen, went off for 10 minutes convincing me it will be okay, they have made it worse. They were unable to match blondes, lied about what can occur with my hair (I have gone to over 6 places asking for professional opinions in which they all apologized and were shocked- I have been asked if I botched my own hair and I had attempted bleaching it at home), and then told me it is balayage? I was told it was great work and I need to lower my expectations of having hair all one colour? I am fuming more and more. After years of going platinum blonde I have gone brunette to cover the terrible work this place stands by. Stay away at all costs. After leaving hair Xtacy crying twice, I am still shocked by the lack of transparency. If your skill set does not match the expectations of a customer let them know that. I walked around humiliated by the hair they have provided, while Carmen the owner was arrogant and rude when disclosing my concerns over the phone. Avoid at all costs unless you want a simple job that does not take much work or skill set.